Redesigning Campus Resource Discovery for 30,000+ Indiana University Students. A mobile-first platform that centralizes fragmented campus resources, reducing search time by 60% and helping students feel more connected to their campus community.
MY ROLE
Conducted mixed-methods user research | Led ideation workshops and created information architecture | Designed core user flows and features | Collaborated with visual designers on UI implementation | Planned and executed usability testing
Walking through IU Indianapolis, I realized how much time students spend just searching for simple things, study spaces, dining spots, microwaves, or the right bus route. The tools that should help are scattered, outdated, and frustrating to use, leaving students disconnected from their own campus. I saw an opportunity to change this: a single, intuitive platform that makes resources easy to find, builds confidence, and helps students feel more at home on campus.
From the research insights, key opportunities emerged: centralized access, real-time updates, and personalized support. Collaborative ideation led to concepts highlighting a mobile-first solution with smart navigation, a chatbot, and booking features to help students feel informed, independent, and connected on campus.
